Policies & Returns

How to order | Shipping | Return Policies | Privacy Policy | Terms and Conditions | Price Match Guarantee

How to order

Online
Nelasportswear.com Online Store is a secure website. We are aware of the concerns regarding use of credit cards over the Internet. To address these concerns, we offer up-to-date risk-free shopping with an expanded emphasis on secure transactions. We have the latest security techniques and public key cryptography. The system we use encrypts all credit card information into an indecipherable form. We decrypt the information upon receipt and immediately process your order. This safeguards the privacy and confidentiality of our online shoppers.

All password and credit card activity is performed over a Secure Sockets Layer (SSL) connection, a totally secure protocol for transmitting private documents over the Internet. Secure Sockets Layer (SSL) technology takes information and runs it through a set of steps that encrypt the message. This way, information cannot be read while it is being transferred over the internet. When information is received by the intended recipient, SSL decrypts the message, and checks whether it came from the correct sender and then verifies that it has not been tampered. This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank’s.

For your convenience we accept Visa, Master Card, American Express, Discover and Debit Cards.

Phone

Our skilled and experienced representatives can quickly take your orders, address your questions or concerns and ensure you receive an outstanding service.

(TOLL-FREE) 1-877-223-5010 BUSINESS HOURS: Monday to Friday from 9am-5pm EST

International Orders
We can ship your order to most worldwide destinations.

Mail
We understand that sometimes you prefer the traditional mail order way of buying. While we fully believe in the security and convenience of our secure online shopping system, we have made it easy to order the products you want via check or money order. Simply print out an Order form (Click here to print), note the items you want to purchase, and mail them with your payment and shipping total (you can get the shipping total by going through the checkout process. After you enter your shipping address our system will calculate the shipping for you) and send the order thru the mail. Personal Checks and Money Orders are accepted; but the order will not be shipped for at least 10 business days until the check clears.

Send to:
NelaSportswear.com
PO Box 612258
North Miami, FL, 33261

Shipping

FREE Shipping on Purchases Over $99.00 inside the United States. If the purchase is returned for a refund, full shipping charges will be billed. We strive to keep our regular and international shipping costs as low as they can be. With that in mind, you won’t see any “handling” charges added on to our shipping rates.

The approximate rates for international shipping are:

Continental U.S., Alaska, Hawaii, Puerto Rico and U.S. Territories: $6.95 Rest of World: $35.95

We ship Global Express Mail through the U.S. Postal Service. These rates are approximates and do not include any customs, tariffs, or taxes each individual country may add. All rates are in US dollars.

Please allow 5-10 business days for processing. Out of stock items are shipped within 8-10 business days unless otherwise notified. In-stock items ship after processing, remaining back ordered items ship upon arrival. NelaSportswear.com only ships to the billing address of the credit card holder.

Return Policies

At NelaSportswear.com, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you are welcome to exchange or return the merchandise.

Please contact us to returns@NelaSportswear.com within 5 days of receiving your order to obtain instructions and a return authorization number RMA#. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges associated with the returned item(s). Please send authorized returns in its original form and packaging. Items must be shipped back immediately; we must receive the return within 10 days from the day the return authorization was issued. Returned items must be in new, unworn condition without any visible damage. Items with make-up, self tanning stains, deodorant marks, stains or traces of dirt, pet hair, etc will not be accepted for return or exchange. Items must be returned in original condition, with hang tags attached. We reserve the right to reject any returns and exchanges that do not meet these conditions. For hygienic reasons swimwear will not be accepted for return or exchange.

We suggest that you ship your returns using a traceable carrier such as UPS, Federal Express, or U.S. Postal Service (registered insured). Please make sure this RMA# is visible on the outside of the package. When returning merchandise please include a copy of the invoice or the following information:

Name
Address
Phone Number
E-mail Address
#RMA
Date of Order
Reason for Return

You are responsible for return postage, but if you choose to do an exchange we will ship those items, and any additional items, free (within the U.S.). This offer is extended once for each order with paid shipping.

All Sale items are final no refunds or exchanges.

Price Match Guarantee

Nelasportswear.com Price Match Guarantee

We’ll match any online competitor’s regular everyday price for an identical product. Nelasportswear.com guaranteed! If you find the identical product for sale at a competitor for a cheaper price than we’re selling it for, simply contact us by email with a link to the online competitor’s website showing the lower priced item. You must contact us prior to placing an order. Once we confirm the price difference, we’ll either lower the item price to match the online competitor’s or we’ll refund you the difference in price.

Terms and Restrictions:

-Price match guarantee does not apply to online sale prices, discount prices, closeout prices, used products, or damaged products. The merchant should allow returns of the item.

-Price match guarantee only applies to identical products that have the identical manufacturer and are of identical sizes, colors and styles and are being sold as brand new with tags

-Auction websites do not qualify as online competitors*.

-The price match guarantee applies exclusively to items available in the US sold online. Links pointing to landing pages or websites for companies that do not exist will not be accepted for redemption of the low price guarantee. We reserve the right to deny any low price guarantee redemption if we determine that the claim is fraudulent, misleading or deceptive. We reserve the right to cancel the low price guarantee at any time without notice.

*Prices listed on online auction sites such as E-Bay and outlet / overstock sites are not covered by our Price Match Guarantee. Similarly our Price Match Guarantee applies only to items listed on US websites.

Please note: Nelasportswear.com reserves the right not to uphold the Price Match Guarantee should doing so result in an overall loss for the company.

If you have any questions or concerns please contact us.

 

Privacy Policy

NelaSportswear.com understands how important it is to keep your personal information confidential, especially online. Your privacy is very important to us. We protect your personal information by transferring it over a Secure Socket Layer (SSL) line. This protocol ensures your information is encrypted and cannot be read by others. You should see a locked padlock icon at the bottom of your browser window to indicate you are on a Secure Socket Layer Line. For your protection, NelaSportswear.com does not retain or store credit card information, after NelaSportswear.com receives your information; it is stored on a secure server behind a firewall and cannot be accessed from outside the company.

Personal information will not be released to third parties for any reason. There are no other circumstances under which we will provide or sell personal information to third parties. As part of our shipping process, we do send our warehouse company your name and address information so they can ship your product orders. But other than this use of your personal information, we don’t share or sell any of our customers’ personal and private information with anyone. We recognize that this is your private information, and in no circumstance will we ever sell or share your information with another company.

Our computer is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. In addition, our web sites track information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, what search site visitors come from, what search terms are used, and what countries those requests come from. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

Terms and Conditions

Copyright
The entire content included in this site, such as, and not limited to, logos, graphics, product photos, text, button icons, audio clips, video clips, data compilations, digital downloads, trademarks, service marks, patents, trade secrets, and other proprietary rights are copyrighted as a collective work under the United States and other copyright laws, and is the property of NelaSportswear, LLC. The collective work includes works that are licensed to NelaSportswear, LLC Copyright 2009, NelaSportswear, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with NelaSportswear, LLC or purchasing NelaSportswear, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with NelaSportswear, LLC or to purchase NelaSportswear, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by NelaSportswear, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of NelaSportswear, LLC used in the site are trademarks or registered trademarks of NelaSportswear, LLC.

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, NelaSportswear, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. NelaSportswear, LLC. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. NelaSportswear, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Under no circumstances shall NelaSportswear, LLC, its officers, employees, agents, representatives, its subsidiaries, or its licensors be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use, or inability to use, this site. This limitation applied whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, NelaSportswear, LLC liability in such jurisdictions shall be limited to the extent permitted by law.

Typographical Errors
In the event that a NelaSportswear, LLC product is mistakenly listed at an incorrect price, NelaSportswear, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. NelaSportswear, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, NelaSportswear, LLC shall issue a credit to your credit card account in the amount of the incorrect price. NelaSportswear, LLC strives to accurately and completely describe its products and provide updated information on the site; however, NelaSportswear, LLC does not warrant that product descriptions or other content on this site are current, accurate, reliable, complete, or error-free. If a product offered at NelaSportswear, LLC itself is not as described, your sole remedy is to return it in its unopened/unused condition with original seal and wrapping. Please see our Return Policies.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by NelaSportswear, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
NelaSportswear, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to NelaSportswear, LLC..

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of NelaSportswear, LLC. products) shall be in the state or federal courts located in Miami-Dade County, Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of NelaSportswear, LLC products) must be commenced within one (1) year after the claim or cause of action arises. NelaSportswear, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. NelaSportswear, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Participation Disclaimer
NelaSportswear, LLC does not and cannot review all communications and material posted to, or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, NelaSportswear, LLC. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, NelaSportswear, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to NelaSportswear, LLC in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless NelaSportswear, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.